Faster Online Delivery Policy

Our Delivery Charges

All orders over £10 include: Delivery to a UK mainland address *

Where we deliver

*We deliver to all postal areas in the UK, but delivery of certain products to the Channel Islands, Isles of Scilly Isle of Wight, the Isle of Man, Northern Ireland and Scottish Highlands with post codes AB4,5,31,33,35-38,44,45,51-56,FK18-21, G84, IV1-28,30-36,40,52-54,63,KA27,28,KW1-14,PA20-40,PH19-22,25,26,30-41,49,50,TR21-25, may not always be possible or may incur a delivery charge. We will advise of this additional charge by email. For delivery to the Republic of Ireland or outside the UK please email us for a quote.

For security reasons we cannot deliver to a BFPO address. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

How we deliver

We despatch orders for free delivery using:-

• Royal Mail 2nd class recorded delivery postal service
• Royal Mail Parcel post
• Independent carriers

We also offer delivery using our priority service:-

For an additional payment shown on our checkout pages we will prioritise your order and despatch using an overnight carrier. please contact us if you must have goods by a particular time or date.

We will choose the most effective method of delivery based on the value of your order, the content, the cost to us of delivery & getting your order to you safely & as fast as possible.

When to expect your order

We endeavour to despatch orders received by 10am on the same day if the item is in stock in our warehouse.

The delivery times & details quoted below apply to products in stock where you have not asked for or paid for our priority delivery service.

• Items sent by post will be delivered with your normal mail and should be expected 2 & 3 days after the date of despatch.
• Items sent by parcel post may be delivered anytime between 3 & 5 days after despatch.
• Our carriers may deliver at any time between 9am and 5.30pm and up to 5 days after despatch.

Delivery to addresses on islands or in remote areas of the UK mainland may take longer than our usual delivery times.

What happens if we are unable to deliver?

Fasteronline recorded deliveries will usually be made during Monday to Friday between 9am and 5.30pm.

We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available to sign for the goods or the item may be too large to post.

Each time an attempt is made, our delivery agent will leave a card at the delivery address confirming that they have tried to deliver. This card contains details for you to arrange to collect the order directly from their depot or to arrange a convenient time to deliver. The goods will only be held for a limited time. Please respond within the timescale mentioned on the card.