Place an order by phone 01202 894171, Mon - Fri 8am to 6pm
(Register) / Login   Shopping Cart   Checkout
Find Now
Roof bars - Find the perfect roof bars for your car
What's New?
What's New?
Delivery options

Fasteronline Delivery Policy


We are able to deliver to both the United Kingdom and a large number of countries in Western Europe. Please see the relevant section below for full details of how and where we deliver:-


Our Delivery Charges for the United Kingdom


In order to provide a cost effective ‘delivery included’ service we rely on deliveries being delivered at the first attempt. Please try to ensure that someone is at home to accept your delivery as we use ‘signed for’ services for 99.9% of our deliveries. We are happy to deliver to work addresses if this is a more effective solution for you. It is often a quicker method of delivery as carriers prioritize these deliveries.

Please ensure that you have checked the goods before signing for them as we cannot always claim for damage if you sign without checking. Any damage to the goods should be pointed out to the carrier at the time of delivery and then reported to us within 24 hours of delivery.

If after 2 weeks you have not received your order then please contact us at once. Your order may have been lost by the carrier and we cannot make a claim on your behalf if more than 21 days has elapsed since the order was sent


All orders over £10 include: Delivery to a UK mainland address * Please see exceptions shown below.


Orders with a value below £10 incur a £2.50 small order charge


Where we deliver


*We deliver to all postal areas in the UK, but delivery of certain products to the Channel Islands, Isles of Scilly, Isle of Wight, the Isle of Man, Northern Ireland and Scottish Islands and Highlands with post codes including AB31-38,41-45,51-56,FK19-21,IV1-63,KW1-14,PA20-40,PH1-10,15-26,30-44,49,50, may not always be possible or may incur a delivery charge.

We will advise of this additional charge by email or phone when you will have the opportunity to accept or decline. If you decline we will of course refund you in full. In the event of an out of stock item, we may replace the item with an equivalent product.


For security reasons we cannot deliver to a BFPO address. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.


How we deliver


We dispatch orders for delivery using:-

• Royal Mail postal services
• Independent carriers usually FedEx, Nightfreight or Parcel Force. These deliver Monday to Friday.


All orders need a signature on delivery except those where you request your order to be left without a signature. These will be left at your own risk as we cannot be responsible for orders left without a signature. If you require your order to be left then please leave a note in the space provided or email us. No instructions to leave without a signature will be considered unless it is left with the order or a separate e mail from the same e mail address as the order.


We also offer delivery using our priority service:-


For an additional payment shown on our checkout pages we will prioritize your order and dispatch using an overnight (next working day) carrier (Roof boxes will take up to 2 working days instead of up to 4). Orders received after 1pm may not be processed until the following day. Please contact us if you must have goods by a particular time or date. Saturday deliveries can be arranged but will incur an extra delivery charge. Because we use independant carriers, delivery times inc. next day deliveries cannot be guaranteed.


Orders for Thule or Karrite replacement keys are sent using 1st Class delivery  or if priority delivery is selected the keys will be dispatched using Next Day Carrier
We will choose the most effective method of delivery based on the value of your order, the content, the cost to us of delivery & getting your order to you safely & as fast as possible.


When to expect your order

We endeavor to dispatch orders on the same day if the item is in stock in our warehouse.

The delivery times & details quoted below apply to products in stock where you have not asked for or paid for our priority delivery service.


• Items sent by post will be delivered with your normal mail and should be expected 2 & 3 days after the date of dispatch.
• Items sent by parcel post may be delivered anytime between 3 & 5 working days after dispatch.
• Our carriers may deliver at any time between 8am and 6.30pm and up to 5 days after dispatch.
• Deliveries to work addresses by carriers normally arrive quicker than home deliveries.

The above delivery times are those quoted by the independant carriers and as such are out of our control.


Delivery to addresses on islands or in remote areas of the UK mainland may take longer than our usual delivery times.


What happens if we are unable to deliver?


Fasteronline deliveries will usually be made during Monday to Friday between 8am and 6.30pm.
We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available to sign for the goods or the item may be too large to post.
If our delivery agent is unable to deliver at the first attempt they will leave a card at the delivery address confirming that they have tried to deliver. This card contains details for you to arrange to collect the order directly from their depot or to arrange a convenient time to deliver. The goods will only be held for a limited time. Please respond within the timescale mentioned on the card. If the item is then returned to us you will be liable for any costs that have or will be incurred.

Delivery days are Monday to Friday. Saturday deliveries can be arranged where possible, however extra charges will apply.

 

Our Delivery Charges for European countries outside the United Kingdom


All orders will have a carriage charge applied based on the weight and/or size of the order. The carriage charge will be clearly shown on your order when you create your account with us and select the delivery address where the goods are to be shipped.


Where we deliver:


Austria, Belgium, Channel Islands, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Spain (Mainland), Spain (Balearics), Sweden, Switzerland

Carriage Bands:-
 
Band 1: Ireland, Belgium, France, Germany, Luxembourg, Monaco, Netherlands
 
Up to;    1Kg        2Kg        20Kg        50Kg        75Kg        100Kg        150Kg
               £10        £12        £18            £22          £55            £74             £105
 
Band 2: Austria, Channel Islands, Denmark, Finland, Italy, Portugal, Spain (Mainland), Sweden
 
Up to;    1Kg        2Kg        20Kg        50Kg        75Kg        100Kg        150Kg
               £12        £15        £30            £35          £65            £94            £134
 
Band 3:Czech Republic, Spain (Balearics), Switzerland, Greece, Norway, Poland, San Marino, Slovakia, Slovenia.
 
Up to;    1Kg        2Kg        20Kg        50Kg        75Kg        100Kg        150Kg
               £12        £15        £39            £55           £95           £130          £174
 
For security reasons we cannot deliver to a BFPO address. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.


How we deliver


We dispatch orders for delivery using:-
• Royal Mail International ‘signed for’ postal services
• Independent carriers

 
All orders need a signature on delivery.


We will choose the most effective method of delivery based on the value of your order, the content, the cost to us of delivery & getting your order to you safely & as fast as possible.
When to expect your order
We endeavor to dispatch orders on the same day if the item is in stock in our warehouse.
The estimated delivery times & details quoted below apply to products in stock.


• Band 1: up to 4 days after the date of dispatch.
• Band 2: up to 6 days after the date of dispatch.
• Band 3: up to 8 days after the date of dispatch.


What happens if we are unable to deliver?


We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available to sign for the goods or the item may be too large to post.
If our delivery agent is unable to deliver at the first attempt they will leave a card at the delivery address confirming that they have tried to deliver. This card contains details for you to arrange to collect the order directly from their depot or to arrange a convenient time to deliver. The goods will only be held for a limited time. Please respond within the timescale mentioned on the card. If the item is then returned to us you will be liable for any costs that have or will be incurred.

Continue