Fasteronline Terms and Conditions of Sale
Fasteronline.co.uk are determined to offer complete customer satisfaction, fantastic value for money & an unrivalled choice of brand names & quality products.
Fasteronline is the web trading name of Motabitz Accessories Ltd. We are an independent group of motor accessory stores based in Bournemouth, Dorset and we have been established since 1985.
However, Fasteronline has been developed to offer all our product expertise to online shoppers across the UK . These shoppers may well be people like you & I who appreciate the convenience and price advantage of online shopping but want the security of dealing with people who have real shops as well as virtual ones. Well, that's what you get with Fasteronline.
We hope you think our online store is simple and easy to use but if you have a suggestion that would make it even easier please email us and let us know.
Some important points to remember about shopping with Fasteronline include:-
The price you see is the price you pay!
Our price includes:
- Courier or Recorded delivery to a UK mainland address
- VAT at 20%
An easy returns procedure!
- 7 day no quibble returns policy provided product is unused, undamaged and in original packaging ( carriage at your cost)
- If an item arrives damaged or becomes faulty we will arrange to replace it at our cost (up to 90 days after purchase)
- After 90 days we may offer to collect the item and arrange for it to be repaired where appropriate (again at our cost).
We will keep you informed about the progress of any replacement products. For more details of our returns procedure see our terms & conditions
Purchase of products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procurs unauthorised access to any data you provide when accessing or ordering from the website.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
§ You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
§ We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Fasteronline.
§ As your product is shipped from our warehouse we will send you a despatch confirmation email.
§ Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered
Non-acceptance of an order may be a result of one of the following:
§ The product you ordered being unavailable from stock.
§ Our inability to obtain authorisation for your payment.
§ The identification of a pricing or product description error.
§ You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English.
The details of your specific contract will not be filed by Motabitz Accessories Ltd t/a Fasteronline. If you do require any information regarding orders you have placed with Fasteronline please contact us.:
We only sell products online that we have seen and tested in our stores and that we feel have been manufactured to the highest standards. Fasteronline recommend that professional advice is taken when fitting any product that may alter the original design or performance of the vehicle. The price of any product included in this online store excludes the price of painting or fitting.
All the products you find listed on our site are purchased by us direct from the manaufacturer or the authorised UK importer or distributor. This means that all our prices are extremely competitive and all our items are genuine UK products authorised to be sold by us in this country.
We offer a full 12 months warranty on any item we sell and many have a longer guarantee. Look out for our free 3 year guarantee included sign on many of our items.
Our range of branded products is far tool long to list but you can search our database here.
In July 2007 the UK introduced Waste Electrical and Electronic Equipment (WEEE) Regulations to allow members of the public to deposit old electrical and electronic items at recycling sites across the UK, free of charge.
Electrical and Electronic Equipment is one of the fastest growing waste streams in the UK, increasing by at least 5% each year. The public dispose of over 1.2 million tonnes of waste every year in the UK, and landfill sites are now reaching full capacity. Much of this waste can be recycled, and the resources recovered to make new consumer goods. The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in this way, and will encourage everyone to play a part in protecting our environment for future generations.
Motabitz Accessories t/a Fasteronline fully support the regulations. There are two ways you can recycle your old electrical item. Visit your nearest recycling centre or return your old item to us after you have received your new item.
To find your nearest recycling sites for waste electrical and electronic products, contact your local council, or visit www.recycle-more.co.uk and type your postcode into the recycling bank locator.
If you wish to return your old electrical appliance to us you must do so within 28 days of your new purchase & arrange the return yourself. The cost of return must also be borne by you. Please quote your original invoice number on the outside of any packaging or we will be unable to accept the return.
We can also accept your old like for like electrical appliance at any of our retail stores. You will need your original receipt.
Since 5 May 2009, the UK's Waste Batteries and Accumulators Regulations require those who manufacture, import or produce one tonne of batteries or those who place products containing batteries onto the UK market to be responsible for the collection, treatment and recycling of the waste batteries. In the UK, we use 600 million batteries every year - an average of 21 per household. In 2007 just 3% of batteries were being recycled, the rest were going to landfill. The UK is aiming to meet targets of 25% recycling of batteries by 2012 and 45% by 2016.
Everything from AAA cells to mobile phone batteries and button cells used in hearing aids and watches, must be separated from household rubbish and placed into designated recycling bins in shops or other recycling points. Recycling facilities are available in all Motabitz stores.
We are also aware of how this legislation impacts on the products we select, and all our products which fall under the WEEE and batteries regulations are clearly identifiable with a crossed out wheelie-bin symbol.
Fasteronline recommend that professional advice is taken when fitting any product that may alter the original design or performance of the vehicle.
Some products are designed for competition or ‘off road' use only. If this is the case the product packaging will display this. If you are unsure about the legal use of a product on the road please contact us .
Where vehicle manufacturers makes, models and names or logo's are used, these refer only to a product being ‘suitable for' and does not infer original equipment manufacturer supplied or approved. Please be certain that you are happy with the safety of any product before using your car on a public highway.
The Smaller print!
Fasteronline is a trading title of:
Motabitz Accessories Ltd
491 Ringwood Rd
Tel: 01202 894171
Company registered in England & Wales . 2161524
Your identity is valuable, to you and to us. Information about you, be it personal details or financial data, needs protection. We are registered with the Data Protection registry (Registration number Z5730751) and aware of our responsibilities under the Data Protection Act 1998
In order to guarantee your privacy we can assure you that:
We will never pass your personal data or financial details to a third party except to process your payment or for sole use by FasterOnline. We use Sagepay (a recognised leader in the field of secure card processing).
If you need further reassurance that your information will be secure please visit Sagepay at www.sagepay.com.
Fasteronline will never sell our mailing list. You will receive no junk mail as a result of registering with Fasteronline.
Information We Collect - In operating our website we may collect and process the following data about you:
Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase. (Please note that we have the ability to retain your contact details should you input them on our website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit. Such contact details may be used to contact you to assist with your registration/transaction).
Thanks for visiting us here at Fasteronline. I hope you find what you are looking for and that you decide to visit us again.
Enjoy your driving & drive safely.