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Conditions of Use

Fasteronline Terms and Conditions of Sale: For information on items purchased from a Motabitz store scroll to the bottom of the page.

About Us: Fasteronline is the web trading name of Motabitz Accessories Ltd. We are an independent group of motor accessory stores based in Bournemouth, Dorset and we have been established since 1985.

Fasteronline has been developed to offer people like you & I  the convenience and price advantage of online shopping but want the security of dealing with people who have real shops as well.

We hope you think our online store is simple and easy to use but if you have a suggestion that would make it even easier please email us and let us know.

Some important points to remember about shopping with Fasteronline include:-

Our price includes: - Courier or Recorded delivery to a UK mainland address where your order is over £10 & includes VAT if applicable.

An easy returns procedure!

14 day no quibble returns policy provided product is unused, undamaged and in original packaging ( carriage at your cost). Any product such as Rearguards that are made to order especially for you are exempt from this no quibble returns policy. You statutory rights are not affected.

If an item arrives damaged or becomes faulty you must notify us within 24 hours and we will arrange to replace it at our cost (up to 90 days after purchase)After 90 days we may offer to collect the item and arrange for it to be repaired where appropriate (again at our cost).

We will keep you informed about the progress of any replacement products. For more details of our returns procedure see our terms & conditions

Purchase of products

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procurs unauthorised access to any data you provide when accessing or ordering from the website.

Contract creation and electronic contracting 

The technical steps required to create the contract between you and us are as follows:  

§  You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website. 

§  We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Fasteronline.

§  As your product is shipped from our warehouse we will send you a despatch confirmation email.

§  Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered

Non-acceptance of an order may be a result of one of the following:

§  The product you ordered being unavailable from stock.

§  Our inability to obtain authorisation for your payment.

§  The identification of a pricing or product description error.

§  You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English.

The details of your specific contract will not be filed by Motabitz Accessories Ltd t/a Fasteronline.  If you do require any information regarding orders you have placed with Fasteronline please contact us.: 

Quality products!

We only sell products online that we have seen and tested in our stores and that we feel have been manufactured to the highest standards. Fasteronline recommend that professional advice is taken when fitting any product that may alter the original design or performance of the vehicle. The price of any product included in this online store excludes the price of painting or fitting.

All the products you find listed on our site are purchased by us direct from the manaufacturer or the authorised UK importer or distributor. This means that all our prices are extremely competitive and all our items are genuine UK products authorised to be sold by us in this country.

We offer a full 12 months warranty on any item we sell and many have a longer guarantee. Look out for our free 3 year guarantee included sign on many of our items.

Our range of branded products is far tool long to list but you can search our database here.

Recycling

In July 2007 the UK introduced Waste Electrical and Electronic Equipment (WEEE) Regulations to allow members of the public to deposit old electrical and electronic items at recycling sites across the UK, free of charge.

Electrical and Electronic Equipment is one of the fastest growing waste streams in the UK, increasing by at least 5% each year. The public dispose of over 1.2 million tonnes of waste every year in the UK, and landfill sites are now reaching full capacity. Much of this waste can be recycled, and the resources recovered to make new consumer goods. The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in this way, and will encourage everyone to play a part in protecting our environment for future generations.

Motabitz Accessories t/a Fasteronline fully support the regulations. There are two ways you can recycle your old electrical item. Visit your nearest recycling centre or return your old item to us after you have received your new item.

To find your nearest recycling sites for waste electrical and electronic products, contact your local council, or visit www.recycle-more.co.uk and type your postcode into the recycling bank locator.

If you wish to return your old electrical appliance to us you must do so within 28 days of your new purchase & arrange the return yourself. The cost of return must also be borne by you. Please quote your original invoice number on the outside of any packaging or we will be unable to accept the return.

We can also accept your old like for like electrical appliance at any of our retail stores. You will need your original receipt.

Since 5 May 2009, the UK's Waste Batteries and Accumulators Regulations require those who manufacture, import or produce one tonne of batteries or those who place products containing batteries onto the UK market to be responsible for the collection, treatment and recycling of the waste batteries. In the UK, we use 600 million batteries every year - an average of 21 per household. In 2007 just 3% of batteries were being recycled, the rest were going to landfill. The UK is aiming to meet targets of 25% recycling of batteries by 2012 and 45% by 2016.

Everything from AAA cells to mobile phone batteries and button cells used in hearing aids and watches, must be separated from household rubbish and placed into designated recycling bins in shops or other recycling points. Recycling facilities are available in all Motabitz stores.

We are also aware of how this legislation impacts on the products we select, and all our products which fall under the WEEE and batteries regulations are clearly identifiable with a crossed out wheelie-bin symbol.

 

 Safety

 Fasteronline recommend that professional advice is taken when fitting any product that may alter the original design or performance of the vehicle.

Some products are designed for competition or ‘off road' use only. If this is the case the product packaging will display this. If you are unsure about the legal use of a product on the road please contact us .

Interpretation

Where vehicle manufacturers makes, models and names or logo's are used, these refer only to a product being ‘suitable for' and does not infer original equipment manufacturer supplied or approved. Please be certain that you are happy with the safety of any product before using your car on a public highway.

The Smaller print!

Fasteronline is a trading title of:

Motabitz Accessories Ltd
491 Ringwood Rd
Ferndown
Dorset
BH22 9AG

Tel: 01202 894171

Company registered in England & Wales . 2161524

Privacy:

Your identity is valuable, to you and to us. Information about you, be it personal details or financial data, needs protection. We are registered with the Data Protection registry (Registration number Z5730751) and aware of our responsibilities under the Data Protection Act 1998

In order to guarantee your privacy we can assure you that:

We will never pass your personal data or financial details to a third party except to process your payment or for sole use by FasterOnline. We use Sagepay (a recognised leader in the field of secure card processing).

If you need further reassurance that your information will be secure please visit Sagepay at www.sagepay.com.

Fasteronline will never sell our mailing list. You will receive no junk mail as a result of registering with Fasteronline.

Information We Collect - In operating our website we may collect and process the following data about you:

Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase. (Please note that we have the ability to retain your contact details should you input them on our website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit. Such contact details may be used to contact you to assist with your registration/transaction).

A full explanation of our privacy policy, can be found in our here.

Thanks for visiting us here at Fasteronline. I hope you find what you are looking for and that you decide to visit us again.

Enjoy your driving & drive safely.

Tony Cowley

Operations Manager
Fasteronline

Information relating to items purchased in a Motabitz Store

Battery Warranty

 The Motabitz Battery Guarantee covers the replacement of your Yuasa/Superstart car battery provided it is found by us to be defective due to faulty material or workmanship in manufacture within the guarantee period. The guarantee period for a Yuasa/Superstart battery is shown on your receipt. The guarantee period starts from the date of purchase. A replacement car battery will have the remainder of the guarantee period from the original date of purchase. This guarantee is supplied in addition to your statutory rights.

The replacement guarantee does not cover the following:

·         Accidental damage.

·         Failure caused by an electrical or mechanical fault with your vehicle.

·         Improper fitting by you or by anyone else (other than where fitted by Motabitz).

·         Any battery not fitted to the vehicle originally identified on your receipt

·         Batteries where the Vehicle covers less than 2,000 miles a year.

YUASA Battery Sales (UK) Ltd - Battery Guarantee Conditions & Exemptions

Yuasa batteries sold as replacements are guaranteed against premature failure due to:- MANUFACTURING OR MATERIAL DEFECTS only.

The battery guarantee does not cover failure resulting from:

Sulphation - What is Sulphation? Sulphation is a chemical process which can occur in any battery. This can happen as a result of a battery being allowed to remain in a discharged state (<12.40V) either on/off a vehicle for a period of time. This can be caused by the vehicle charging system incorrectly charging the battery, a parasitic drain on the electrical system, vehicle used for short journeys only, infrequent vehicle use or long periods of inactivity (seasonal garaging). Sulphation significantly impairs battery performance and lifespan and will result in premature failure

Wear and tear - What constitutes fair wear and tear? The loss of plate active material caused by the natural cycling of the battery when in service resulting in a gradual loss of performance over time

Deep cycling - What is this? A greatly increased loss of plate active material and loss of performance as a result of being rapidly/repeatedly charged from a deeply discharge state (<65% state of charge)

Overcharging - How can a battery be overcharged? The vehicle charging system fails to charge the battery at the correct voltage, resulting in battery overheating, electrolyte evaporation, accelerated break up of plate material and loss of performance

Incorrect application If the battery fitted to the vehicle has insufficient capacity compared to the OE requirement, the battery is likely to fail prematurely. Always fit the correct battery as recommended in the Yuasa application list – failure to do this will immediately invalidate the battery warranty

Physical damage This can be caused to a battery during storage, handling or if incorrectly installed on to vehicle

 

 

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