Fasteronline Terms and Conditions of Sale

About Us

Fasteronline.co.uk are determined to offer complete customer satisfaction, fantastic value for money & an unrivalled choice of brand names & quality products.

Fasteronline is the web trading name of Motabitz Accessories Ltd. We are an independent group of motor accessory stores based in Bournemouth, Dorset and we have been established since 1985.

However, fasteronline has been developed to offer all our product expertise to online shoppers across the UK . These shoppers may well be people like you & I who appreciate the convenience and price advantage of online shopping but want the security of dealing with people who have real shops as well as virtual ones. Well, that's what you get with Fasteronline.

We hope you think our online store is simple and easy to use but if you have a suggestion that would make it even easier please email us and let us know.

Some important points to remember about shopping with fasteronline include:-

The price you see is the price you pay!

Our price includes:
- Courier or Recorded delivery to a UK mainland address
- VAT at 17.5%

An easy returns procedure!

We offer:

- 7 day no quibble returns policy provided product is unused, undamaged and in original packaging ( carriage at your cost)

- If an item arrives damaged or becomes faulty we will arrange to replace it at our cost (up to 90 days after purchase)

- After 90 days we may offer to collect the item and arrange for it to be repaired where appropriate (again at our cost).

We will keep you informed about the progress of any replacement products. For more details of our returns procedure see our terms & conditions

Quality products!

We only sell products online that we have seen and tested in our stores and that we feel have been manufactured to the highest standards. Fasteronline recommend that professional advice is taken when fitting any product that may alter the original design or performance of the vehicle. The price of any product included in this online store excludes the price of painting or fitting.

All the products you find listed on our site are purchased by us direct from the manaufacturer or the authorised UK importer or distributor. This means that all our prices are extremely competitive and all our items are genuine UK products authorised to be sold by us in this country.

We offer a full 12 months warranty on any item we sell and many have a longer guarantee. Look out for our free 3 year guarantee included sign on many of our items.

Our range of branded products is far tool long to list but you can search our database here.

Safety

Fasteronline recommend that professional advice is taken when fitting any product that may alter the original design or performance of the vehicle.

Some products are designed for competition or ‘off road' use only. If this is the case the product packaging will display this. If you are unsure about the legal use of a product on the road please contact us .

Interpretation

Where vehicle manufacturers makes, models and names or logo's are used, these refer only to a product being ‘suitable for' and does not infer original equipment manufacturer supplied or approved. Please be certain that you are happy with the safety of any product before using your car on a public highway.

The Smaller print!

Fasteronline is a trading title of:

Motabitz Accessories Ltd
491 Ringwood Rd
Ferndown
Dorset
BH22 9AG

Tel: 0844 568 7445
Fax: 0844 568 7446
Company registered in England & Wales . 2161524

Privacy:

Your identity is valuable, to you and to us. Information about you, be it personal details or financial data, needs protection. We are registered with the Data Protection registry (Registration number Z5730751) and aware of our responsibilities under the Data Protection Act 1998

In order to guarantee your privacy we can assure you that:

We will never pass your personal data or financial details to a third party except to process your payment. We use Protx (a recognised leader in the field of secure card processing).

If you need further reassurance that your information will be secure please visit Protx at www.protx.com .

Fasteronline will never sell our mailing list. You will receive no junk mail as a result of registering with fasteronline.

We will never exploit your personal details in any manner. A full explanation of all our trading terms, our agreement with you and the basis of our relationship can be found in our terms & conditions .

Thanks for visiting us here at fasteronline. I hope you find what you are looking for and that you decide to visit us again.

Enjoy your driving & drive safely.

Glenn Mason

Operations Manager
Fasteronline